Sales Terms & Conditions

  • Security

MacEnthusiasts takes every precaution to protect our users’ information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or contact information), that information is encrypted and is protected with 256-bit encryption software from GeoTrust. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Safari, Firefox, Google Chrome, and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.  All sensitive information is collected through the online store hosted by our third party service provider.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you have any questions about the security at our website, you can send an email to onlinesales@macenthusiasts.com

  • Information Collection and Use

MacEnthusiast is strongly committed to protecting the privacy of its customers. We have written this privacy policy to inform you of the specific information that we collect from you, how we use this information, and what options you have in sharing this information with us when you visit our site.

MacEnthusiasts is the sole owner of the information collected on this site. We will not sell, share or rent this information to others. We request information from the user on our order form such as contact information and credit card number and expiration date. This information is used for billing purposes and to fill customers’orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

  • Order

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

  • Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

  • Correction/Updating Personal Information:

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done by emailing our Customer Support at onlinesales@macenthusiasts.com

  • Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email or phone call. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Conditions of Use

  • Credit Cards

We accept Visa, Mastercard, and American Express cards.

  • California Residents

A sales tax of 9% will be automatically added to the items shipped to addresses in CA. This tax, when applicable, will be charged to your card once your order ships.

  • Back Orders

If you place an order and we don’t have the item (s) in stock, the order will be cancelled. Your credit card will not be charge. If you send in a check with your order your check will be returned to you.

  • Defective Items

Please inspect your order for missing or defective parts. Please contact us immediately for all problems.

Returns

7 day return policy with 20% restocking fee. If consumables are opened (i.e. toner or ink), then there will be an extra restocking fee for the cost of consumables. Opened software is non-returnable unless defective, which will be replaced with the same.

Shipping

All orders are shipped via UPS. The shipping cost for most items is based on the item’s size, weight, shipping method and delivery address. You will see the estimated shipping cost during checkout. The order will be shipped to the address shown on the order. Customer has to notify us if changed to any new address before we shipped the order. Otherwise, you will be changed for any address correction fee imposed by UPS. Note: Please allow 2-3 business days for processing the order to be ship out.

  • This offer only applies to deliveries the the continental U.S. only.
  • This offer is not good on oversized items.
  • Already discounted items do not qualify.

Delivery Method (within US)

  • Store Pickup (You are welcome to pickup the order during regular business hours. (M – F 10am to 6:00pm)

Warranties

  • MacEnthusiasts Extended Warranty on Used/Refurbished Equipment Standard Warranty and Extended Warranty covers defective parts and does not include repairs necessitated by customer induced damage (such as liquid spills or physical damage), technical support, or software problems. In addition, cosmetic problems are not covered.
  • RAM has a lifetime warranty. Used Macs have a 3 months Parts & Labor warranty. Non-hardware related items are not covered. All other warranties are as specified by the manufacturer.
  • Removal of stickers from RAM and/or Hard Drives voids warranty. Unless specified, all parts prices are based upon exchanging the original part.